You have been added as a delegate to the following shared mailbox, [Shared Mailbox's Name].
To add the shared mailbox please follow the steps below:
For Outlook on Desktop (Windows and Mac):
Open Outlook: Start by opening your Outlook application.
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File Menu:
- Click on the File tab in the top left corner.
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Account Settings:
- Click on Account Settings and select Account Settings from the drop-down menu.
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Change Account:
- In the Email tab, select your account and click on Change.
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More Settings:
- Click on the More Settings button in the new window.
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Advanced Tab:
- In the Microsoft Exchange window, go to the Advanced tab.
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Add Mailbox:
- Under Mailbox, click Add.
- Type in the name or email address of the shared mailbox.
- Click OK and then Apply.
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Finish Setup:
- Click Next, then Finish.
- Click Close on the Account Settings window, and the shared mailbox will appear in your Outlook.
For Outlook on the Web (OWA):
Open Outlook Web: Log in to your Outlook Web App (OWA) at https://outlook.office.com/.
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Open Another Mailbox:
- Click on your profile picture or initials in the top right corner.
- Select Open another mailbox.
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Enter Mailbox Name:
- Type the name or email address of the shared mailbox.
- Click Open. The shared mailbox will open in a new tab or window.
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Pin the Shared Mailbox (Optional):
- To keep the shared mailbox in your folder list, right-click on your name in the folder pane and select Add shared folder.
- Type the shared mailbox name and click Add.
After these steps, you should have access to the shared mailbox, and it will appear alongside your own mailbox in Outlook.